Frequently Asked Questions

Everything you need to know about shopping with Ali Specials

How long does shipping usually take?

Standard shipping typically takes between 7 to 15 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are the products on Ali Specials authentic?

Yes, we work directly with verified manufacturers and distributors to ensure that every product sold on our platform meets high-quality standards and authenticity requirements.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. After this window, the order is processed for shipping and can no longer be changed, but you can still return it once it arrives.

Do you offer international shipping?

Yes, Ali Specials ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties or taxes upon arrival.